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Cham Wings

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Is the seat selection free of charge??
Most of the seats are exempted from the fee; whoever; extra fee starting from 5 USD will apply for some seat selection.
What’s the baggage allowance for economy class?
Weight allowed for passengers on economy class for direct flights is 30KG per passenger.
(Excluding flights from Damascus to Erbil and vice versa allowable weight is 20 kg)
Every traveler is allowed to bring only one handbag to the airplane cabin; that does not exceed 7kG .
As for domestic flights, it is only 10KG.
*** transit flight passenger needs to contact us to learn more about allowed weight in their final destinations, due to the differences applicable in weight policies on
different Airlines.
What’s the baggage allowance for business class?
Weight allowed for passengers on business class is 40KG in addition to a 7KG as handbag.
*** transit flight passenger needs to contact us to learn more about allowed weight in their final destinations, due to the differences applicable in weight policies on
different Airlines.
What’s the baggage allowance for infant?
For infant who did not exceed two years, the allowed weight is 10KG for economy and business class.
How much is the charge for Excess Baggage??
Excess baggage rate may differ based on your final destinations, we recommend passengers who have excess baggage to contact our offices, however; it always
better to book excess baggage in advance to get discount up to 30%.
** for example, 1 KG will cost 30 AED if your flight from Sharjah to Damascus; but 1kg will cost you 2000 SYP for flight from Damascus to Sharjah.
Can Syrian citizen travel to Syria with expired passport?
Yes, Syrian citizen can travel with expired passport on Chamwings by direct flight if they are flying towards Syria not vice versa.
Can I bring my laptop computer on a flight?
It is possible to bring your own laptop.
What should I keep in mind when traveling with small children?
Children get bored much faster than adults. Make sure that you have some toys for them to play with during the flight and a book you can read to them. During take-offs and landings, their ears can bother them. You can give an older child a sweet to suck or chew on; babies can be given something to drink.
Is there any fee to be paid for reconfirming my booking?
No, it's free; but keep in your mind might difference on fare will be applicable for some open return ticket due to many reason such extend ticket validity, change ticket season and peak season rates.
Am I allowed to smoke onboard the flight?
All flights are non-smoking flights. Smoking is not allowed anywhere at any time on board of our aircraft.
If I lost my baggage during the flight what should i do?
Lost items should be reported to and viewed by the airport baggage service office immediately upon arrival of your flight.
When is the latest I can arrive at the gate before departure?
Boarding gates close 60 minutes before flight departure. If you arrive late, you will not be accepted onto the flight, your baggage will be offloaded and no show charge will be applicable.
What happens if I miss my flight?
If you miss your flight then no show will be applicable in addition to fare difference if any will apply for any changes, in case you want to refund your ticket then no show in addition to cancellation fee will be deducted from total paid amount for return ticket, there is no refund for half use ticket.
To rebook your flight, please contact our customer support team by phone or email.
Can I fly during pregnancy?
You can fly as normal up to the end of your 28th week of pregnancy.
If you decide to fly after the 28th week of pregnancy, you'll need to contact our customer support team by phone or email.
What should I do if I leave something on the plane?
If you lose something on board, contact the arrival airport's lost property department.
Can I change the name of a passenger on my booking?
No. We don't allow name changes.
How many infant can occupied by each adult??
Maximum of 1 infant is allowed for each adult passenger, any addition infant will be considered as child
Can my child under 12 years travel alone??
Any passenger under 12 years will need to book Unaccompanied Minors service, which can be booked if child under 8 years travelling on different cabin class to their parent or guardian.
*** Please keep in mind Unaccompanied Minors service has different changes and cancellations terms and then normal booking.
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